Refund policy

Return & Refund Policy

At Shae by Shahana, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 10-day return policy, which means you have 10 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the order number or proof of purchase.

To initiate a return, please contact us at shaebyshahana@gmail.com with your order details and reason for the return.

Return Address:
[Insert Your Return Address Here]

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at shaebyshahana@gmail.com with clear photos of the issue. We will review your request and arrange a suitable resolution.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items.
Gift cards.
Personalized or custom-made products.
Beauty and personal care products that have been opened or used.
Any item that has been used, washed, altered, or damaged after delivery.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need a different size or product, please contact us first. Exchange requests are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Cash on Delivery (COD) Orders: Approved refunds will be processed via bank transfer or another mutually agreed payment method within 7–10 business days after approval.
Online Payment Orders (if applicable): Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at shaebyshahana@gmail.com.