Terms of service

Terms of Service

Last Updated: July 14, 2026

Welcome to Shae by Shahana. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Products & Pricing

We make every effort to display our products, descriptions, and prices accurately. However, errors may occasionally occur. We reserve the right to correct any errors, update product information, or cancel orders if incorrect pricing or product information has been displayed.

Product colors may vary slightly depending on your device's screen settings.

3. Orders

By placing an order, you agree that:

All information provided is accurate and complete.
Orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent or duplicate orders.

4. Cash on Delivery (COD)

Our primary payment method is Cash on Delivery (COD) within Pakistan.

Customers are expected to:

Provide a complete and accurate delivery address.
Be available to receive the order.
Make full payment at the time of delivery.

Repeated refusal to accept confirmed COD orders may result in future COD orders being declined.

5. Shipping & Delivery

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or public holidays.

We are not responsible for delays caused by courier companies or circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may request a return within 10 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product photographs, designs, and branding, is the property of Shae by Shahana and may not be copied, reproduced, or used without prior written permission.

8. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Attempt to interfere with the website's security or functionality.
Upload or transmit malicious software or harmful content.
Misuse or abuse our services.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Shae by Shahana shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid for the product in question.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.